Patient Forum Member – Role Description
Silverdale Patient Participation Group
Patient / Carer Representative
1, Role Description
Silverdale Medical Practice has over 11900 patients with 6 Doctors, 3 Advanced Nurse Practitioners, 3 Practice Nurses, 1 Assistant Practitioner, 3 Health Care Assistants.
We are committed to providing a high quality care that meets the needs of its patients and carers. To do this effectively we wish to ensure people who use our service are at the heart of the decision making. We have set up a patient forum that consists of staff and patients who come together to discuss the work of the practice and identify any areas for improvement. For example, results of our annual patient survey are shared at the meetings and people have the opportunity to ensure the right actions are put into place to make improvements.
2, Role Specification.
Members are expected to attend and contribute to the patient forum meetings which are held quarterly. The aim is to ensure that decisions about service planning and delivery of care are influenced by patients and carers and for them to participate on an equal basis in the work of the practice.
Patient / carer representatives will:
- Be a current patient or carer of the practice.
- Approach the role with objectivity and a balanced approach, drawing on and using their own experience to inform discussions and decisions.
- Be committed to working in partnership with the practice team.
- Be prepared to voice opinions and to contribute to discussions.
- Listen to and reflect the views of other patients and carers.
- Commit to attend meetings
- Be aware of the terms of reference of the patient forum
- Be aware of and respect the codes of conduct of the patient forum.
- Respect the confidentiality of patients / carers that might be discussed at meetings.
Patient / carer representatives are encouraged to:
- Read agendas and papers is advance of meetings, making a note of any questions and/or comments.
- Never use the forum to pursue a personal agenda – there are other avenues for this. Try and be an objective, agenda free expert and a representative of any other patients and carers.
- Talk to other patients and carers to pick up comments and concerns.
Practice staff forum members should make sure that appropriate support is given and that the patient / carer representative:
- Is provided with a list of the groups membership, by name and job title (where applicable) with a brief description of each member.
- Meets with the chair of the patient forum to discuss roles and responsibilities and any questions / concerns.
- Is introduced to all group members by the chair of the meeting.
- Is provided with paperwork for meetings at least one week in advance of meetings.