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Noticeboard

Look at how to stay well this winter here.

Health Promoters

Every month the practice will be leading on various health promotion campaigns where we will have patient information available for you, health promotion displays in the surgery and we will be encouraging patients to engage with us in helping you to help yourself.

Telephoning the Practice

We are asking all patients who are ringing for results of investigations, queries with prescriptions, general queries to telephone the practice between 11am - 4.00pm - this means the telephones will be available for those patients who need to see a doctor or nurse that day and also for patients ringing in requesting a visit.  Thank you in advance for your cooperation.


Advanced Nurse Practitioners

This practice employs ANP's (Advanced Nurse Practitioners) who are highly qualified individuals who work in a similar way to the GP's, seeing, assessing and sometimes referring patients.   


Booking Appointments

Please be aware when booking an appointment the GP's are only given a 10 minute slot for each patient unless it is a non-English speaking patient who has an interpreter or a patient who may require more time because of a disability. 

If you feel you may need more than a 10 minute slot please inform the receptionist of this.  If you do attend an appointment with a number of health problems the GP may ask you to rebook another appointment so that more time can be spent with you. 

If you wish to register for online appointment booking, please speak to the receptionist or contact the practice to be sent your registration details.


Extended Surgery Hours

The practice now offers an extra 6 hours surgery time per week, some weeks this may be a Saturday morning from 9.00am – 12.00pm or a Weekday morning from  7.00am – 8.00am and Wednesday Evening 6.30pm – 7.30pm.

If you work and find it easier to book an appointment out of work times, please feel free to book an appointment in our extended surgery hours.


 

 

 

Patient Forum Member – Role Description 

Silverdale  Patient Participation Group
Patient / Carer Representative 

1, Role Description 

Silverdale Medical Practice has over 11900 patients with 5 Doctors, 3 Advanced Nurse Practitioners, 3 Practice Nurses, 1 Assistant Practitioner, 3 Health Care Assistants.

We are committed to providing a high quality care that meets the needs of its patients and carers.  To do this effectively we wish to ensure people who use our service are at the heart of the decision making.  We have set up a patient forum that consists of staff and patients who come together to discuss the work of the practice and identify any areas for improvement.  For example, results of our annual patient survey are shared at the meetings and people have the opportunity to ensure the right actions are put into place to make improvements. 

2, Role Specification. 

Members are expected to attend and contribute to the patient forum meetings which are held quarterly.  The aim is to ensure that decisions about service planning and delivery of care are influenced by patients and carers and for them to participate on an equal basis in the work of the practice. 

Patient / carer representatives will: 

  • Be a current patient or carer of the practice.
  • Approach the role with objectivity and a balanced approach, drawing on and using their own experience to inform discussions and decisions. 
  • Be committed to working in partnership with the practice team. 
  • Be prepared to voice opinions and to contribute to discussions. 
  • Listen to and reflect the views of other patients and carers. 
  • Commit to attend meetings 
  • Be aware of the terms of reference of the patient forum 
  • Be aware of and respect the codes of conduct of the patient forum. 
  • Respect the confidentiality of patients / carers that might be discussed at meetings.

Patient / carer representatives are encouraged to:  

  • Read agendas and papers is advance of meetings, making a note of any questions and/or comments.
  • Never use the forum to pursue a personal agenda – there are other avenues for this. Try and be an objective, agenda free expert and a representative of any other patients and carers.
  • Talk to other patients and carers to pick up comments and concerns. 

Practice staff forum members should make sure that appropriate support is given and that the patient / carer representative: 

  • Is provided with a list of the groups membership, by name and job title (where applicable) with a brief description of each member.
  • Meets with the chair of the patient forum to discuss roles and responsibilities and any questions / concerns.
  • Is introduced to all group members by the chair of the meeting.
  • Is provided with paperwork for meetings at least one week in advance of meetings. 
 
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