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Noticeboard

Look at how to stay well this winter here.

Health Promoters

Every month the practice will be leading on various health promotion campaigns where we will have patient information available for you, health promotion displays in the surgery and we will be encouraging patients to engage with us in helping you to help yourself.

Telephoning the Practice

We are asking all patients who are ringing for results of investigations, queries with prescriptions, general queries to telephone the practice between 11am - 4.00pm - this means the telephones will be available for those patients who need to see a doctor or nurse that day and also for patients ringing in requesting a visit.  Thank you in advance for your cooperation.


Advanced Nurse Practitioners

This practice employs ANP's (Advanced Nurse Practitioners) who are highly qualified individuals who work in a similar way to the GP's, seeing, assessing and sometimes referring patients.   


Booking Appointments

Please be aware when booking an appointment the GP's are only given a 10 minute slot for each patient unless it is a non-English speaking patient who has an interpreter or a patient who may require more time because of a disability. 

If you feel you may need more than a 10 minute slot please inform the receptionist of this.  If you do attend an appointment with a number of health problems the GP may ask you to rebook another appointment so that more time can be spent with you. 

If you wish to register for online appointment booking, please speak to the receptionist or contact the practice to be sent your registration details.


Extended Surgery Hours

The practice now offers an extra 6 hours surgery time per week, some weeks this may be a Saturday morning from 9.00am – 12.00pm or a Weekday morning from  7.00am – 8.00am and Wednesday Evening 6.30pm – 7.30pm.

If you work and find it easier to book an appointment out of work times, please feel free to book an appointment in our extended surgery hours.


 

 

 

Appointments

circled_dayPlease be aware when booking an appointment the GP's are only given a 10 minute slot.  If you feel you may need more than a 10 minute slot please inform the receptionist of this.  If you do attend an appointment with a number of health problems the GP may ask you to rebook another appointment so that more time can be spent with you. If you would like to register for online appointment bookings, please speak to a member of staff.

If you or a member of your family need an interpreter, please let us know in advance and we can arrange this, we will ensure that our receptionists book a double 20 minute appointment for you.

 

Routine Appointments

You will try to offer you a routine appointment within 7- 10 working days of your request with any one of the partners within the practice. You can see a particular GP of your choice, but you may have to wait longer than 10 days. You are able to book with most of the doctors and nurses up to 4 weeks in advance.

 

Urgent Appointments

If you feel you need urgent medical attention on the same day you must inform the receptionist of this and you will be fitted in the same day with any one of the partners, you may be asked to come up to surgery or you may be told the doctor will ring you back to discuss your symptoms with you. The GP will be informed that you have requested an urgent appointment. Sick notes and reports and letters are not classed as urgent, please allow 10 working days to be seen for these. If you present to the doctor and your condition is felt not to be urgent, the GP may ask you to rebook a routine appointment.

Emergencies

If you feel you need to be seen as an emergency, the doctor may feel that it would be more appropriate for you to dial 999 and go to hospital but if one of the partners sees you in surgery you will be given president over the other patients.

Telephone Access

If you wish to pass a message on to one of the GP’s or nurses or wish to speak to them, please telephone between 11.am and 4.00pm and speak to the queries desk clerk, who will take your message/query and pass this on to the GP/nurse. The GP/nurse or the queries desk clerk will telephone you back following their morning surgery if this is required.

Cancelling an Appointment

To cancel your appointment please telephone the surgery giving as much notice as possible, we understand the telephones are an issue at the moment,  so we are able to use that slot for another patient. The practice and patients lose many clinical hours due to patients not cancelling and not attending their appointment, these appointments could be used for another patient.

Cancel Online

Please always cancel any appointment you cannot make

 
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