Please be aware when booking an appointment the GP's are only given a 10 minute slot. If you feel you may need more than a 10 minute slot please inform the receptionist of this. If you do attend an appointment with a number of health problems the GP may ask you to rebook another appointment so that more time can be spent with you. If you would like to register for online appointment bookings, please speak to a member of staff.
If you or a member of your family need an interpreter, please let us know in advance and we can arrange this.
You will try to offer you a routine appointment within 7- 10 working days of your request with any one of the partners within the practice. You can see a particular GP of your choice, but you may have to wait longer than 10 days. You are able to book with most of the doctors and nurses up to 4 weeks in advance.
If you feel you need urgent medical attention on the same day you must inform the receptionist of this and you will be fitted in the same day with any one of the partners, you may be asked to come up to surgery or you may be told the doctor will ring you back to discuss your symptoms with you. The GP will be informed that you have requested an urgent appointment. Sick notes and reports and letters are not classed as urgent, please allow 10 working days to be seen for these. If you present to the doctor and your condition is felt not to be urgent, the GP may ask you to rebook a routine appointment.
If you feel you need to be seen as an emergency, the doctor may feel that it would be more appropriate for you to dial 999 and go to hospital but if one of the partners sees you in surgery you will be given president over the other patients.
If you wish to pass a message on to one of the GP’s or nurses or wish to speak to them, please telephone between 11.am and 4.00pm and speak to the queries desk clerk, who will take your message/query and pass this on to the GP/nurse. The GP/nurse or the queries desk clerk will telephone you back following their morning surgery if this is required.
Cancelling an Appointment
To cancel your appointment please telephone the surgery giving as much notice as possible, we understand the telephones are an issue at the moment, so we are able to use that slot for another patient. The practice and patients lose many clinical hours due to patients not cancelling and not attending their appointment, these appointments could be used for another patient.
Please always cancel any appointment you cannot make