This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Look at how to stay well this winter here.

Health Promoters

Every month the practice will be leading on various health promotion campaigns where we will have patient information available for you, health promotion displays in the surgery and we will be encouraging patients to engage with us in helping you to help yourself.

Telephoning the Practice

We are asking all patients who are ringing for results of investigations, queries with prescriptions, general queries to telephone the practice between 11am - 4.00pm - this means the telephones will be available for those patients who need to see a doctor or nurse that day and also for patients ringing in requesting a visit.  Thank you in advance for your cooperation.


Advanced Nurse Practitioners

This practice employs ANP's (Advanced Nurse Practitioners) who are highly qualified individuals who work in a similar way to the GP's, seeing, assessing and sometimes referring patients.   


Booking Appointments

Please be aware when booking an appointment the GP's are only given a 10 minute slot for each patient unless it is a non-English speaking patient who has an interpreter or a patient who may require more time because of a disability. 

If you feel you may need more than a 10 minute slot please inform the receptionist of this.  If you do attend an appointment with a number of health problems the GP may ask you to rebook another appointment so that more time can be spent with you. 

If you wish to register for online appointment booking, please speak to the receptionist or contact the practice to be sent your registration details.


Extended Surgery Hours

The practice now offers an extra 6 hours surgery time per week, some weeks this may be a Saturday morning from 9.00am – 12.00pm or a Weekday morning from  7.00am – 8.00am and Wednesday Evening 6.30pm – 7.30pm.

If you work and find it easier to book an appointment out of work times, please feel free to book an appointment in our extended surgery hours.


 

 

 

Praise, Suggestions and Complaints

commentsPraise

Please let us know if we do something well or you are pleased with the service you have received, we rely on patients to let us know how you find our services.

Suggestions

We hope that patients who have suggestions to improve the quality of our care to patients will put their suggestions in writing and put them in our prescription collection boxes at either side of the reception desk addressed to Andrea Simpson, Practice Manager. 

Complaints

We operate a practice complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. We have a complaints leaflet here which explains our procedure for dealing with your complaint.

Complaints Comments leaflet

Our aim is to give you the highest possible standard of service and try to deal swiftly with any problems that may occur.

Please see NHS Choices - Complaints for more information about complaining about an NHS service.




 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website