A WARM WELCOME FROM THE SILVERDALE MEDICAL PRACTICE
IMPORTANT - PLEASE READ
Between the 9th and the 19th July 2018, any prescriptions that are ordered at the practice that normally go electronically to your nominated pharmacy, will not be able to be sent electronically and will need to be collected on paper via the reception desk. This is because we are changing clinical systems and during this time, the computers will not allow for electronic prescriptions to be sent to pharmacies.
We are very sorry for any inconvenience this may cause and we ask for your patience during this time.
Thank you very much
The practice provides high quality healthcare to patients in Pendlebury and Swinton North.
All our staff are dedicated to offering a professional, caring and receptive service to our patients.
Our practice has a strong patient participation group who help the practice plan and organise some of our services and act as critical friends to the practice, we would encourage any patient who wants to have a say in the practice to look here.
Our practice is constantly looking at how we can improve our services for the patients at the practice and work with other local practices to see how we can collaborate to improve services in Swinton as a whole, we have recently employed together a health improvement worker, for more information about the services we are able to provide see here.
To see Salford's guide to feeling great look here.
For information about the health of patients in Swinton and our community priorities please look here.
Your health and wellbeing is important to us and preventing ill health is essential to ensure people live longer in good health. We hope you will find our website informative in helping you improve or maintain good health.
Practice privacy notice
Silverdale Medical Practice has a legal duty to explain how we use any personal information we collect about you, as a registered patient at the practice. Staff at this practice maintain records about your health and the treatment you receive in electronic and paper format.
What information do we collect about you?
We will collect information such as personal details, including name, address, next of kin, records of appointments, visits, telephone calls, your health records, treatment and medications, test results, X-rays, etc. and any other relevant information to enable us to deliver effective medical care.
How we will use your information
Your data is collected for the purpose of providing direct patient care; however, we can disclose this information if it is required by law, if you give consent or if it is justified in the public interest. The practice may be requested to support research; however, we will always gain your consent before sharing your information with medical research databases such as the Clinical Practice Research Datalink and QResearch or others when the law allows.
In order to comply with its legal obligations, this practice may send data to NHS Digital when directed by the Secretary of State for Health under the Health and Social Care Act 2012. Additionally, this practice contributes to national clinical audits and will send the data that is required by NHS Digital when the law allows. This may include demographic data, such as date of birth, and information about your health which is recorded in coded form; for example, the clinical code for diabetes or high blood pressure.
Processing your information in this way and obtaining your consent ensures that we comply with Articles 6(1)(c), 6(1)(e) and 9(2)(h) of the GDPR.
Maintaining confidentiality and accessing your records
We are committed to maintaining confidentiality and protecting the information we hold about you. We adhere to the General Data Protection Regulation (GDPR), the NHS Codes of Confidentiality and Security, as well as guidance issued by the Information Commissioner’s Office (ICO). You have a right to access the information we hold about you, and if you would like to access this information, you will need to complete a Subject Access Request (SAR) commonly known as access to medical records form. Please ask at reception for the form and you will be given further information. Furthermore, should you identify any inaccuracies; you have a right to have the inaccurate data corrected.
Risk stratification is a mechanism used to identify and subsequently manage those patients deemed as being at high risk of requiring urgent or emergency care. Usually this includes patients with long-term conditions, e.g. cancer. Your information is collected by a number of sources, including Silverdale Medical Practice; this information is processed electronically and given a risk score which is relayed to your GP who can then decide on any necessary actions to ensure that you receive the most appropriate care.
Your information may be shared if you have received treatment to determine which Clinical Commissioning Group (CCG) is responsible for paying for your treatment. This information may include your name, address and treatment date. All of this information is held securely and confidentially; it will not be used for any other purpose or shared with any third parties.
You have a right to object to your information being shared. Should you wish to opt out of data collection, please contact a member of staff who will be able to explain how you can opt out and prevent the sharing of your information; this is done by registering a Type 1 opt-out, preventing your information from being shared outside this practice.
In accordance with the NHS Codes of Practice for Records Management, your healthcare records will be retained for 10 years after death, or if a patient emigrates, for 10 years after the date of emigration.
What to do if you have any questions
Contact the practice’s data controller Andrea Simpson (Practice Manager) via email at Silverdalemedicalpractice@nhs.net. GP practices are data controllers for the data they hold about their patients.
Write to the data controller Andrea Simpson (Practice Manager), Silverdale Medical Practice, Pendlebury Health Centre, 659 Bolton Road, Pendlebury, Manchester, M27 8HP.
Ask to speak to the practice manager, Andrea Simpson.
The Data Protection Officer (DPO) for Silverdale Medical Practice is [Dr Karin McCall] who is a partner at the practice.
In the unlikely event that you are unhappy with any element of our data-processing methods, you have the right to lodge a complaint with the ICO. For further details, visit ico.org.uk and select ‘Raising a concern’.
SWEAP - SALFORD WIDE EXTENDED ACCESS PILOT
Ask about out of hours appointments available at Swinton Gateway - book through the practice.
Evening and weekend GP appointments available
Patients registered at this practice will be able to have evening and weekend appointments following the launch of the Salford Wide Extended Access Pilot this summer.
The pilot, run by Salford Primary Care Together, means patients at Swinton’s four practices - The Sides, The Poplars, Silverdale and The Lakes - will be able to book appointments later in the evening (6.30pm-8pm) Monday to Friday and on a Saturday and Sunday morning (9.30am-12.30pm). These appointments will take place at Swinton Gateway.
To book an appointment, contact the reception team.
Salford Primary Care Together is a Community Interest Company created by GP practices in Salford working together to improve care for patients.
Patient Information Evenings
Silverdale Medical Practice are holding patient information evenings. We will have in attendance a consultant from The Oaklands Hospital or a member of our own team giving a talk on specialist areas. If you would like to attend these events, We will advertise them on the website and when we do all you need to do to register is call the practice and give your name and telephone number.
Our next event is on to be confirmed - watch this space
It is such a shame that during such a busy time of year when your GP Practice is trying to keep up with the demands for appointments, that patients do not attend or cancel their appointments, meaning longer waiting times for other patients.
If you book an appointment but are unable to attend or no longer need it, please call and cancel it, cancel it on-line at least 24 hours beforehand so that it can be given to another patient who might need to be urgently seen.
If patients continue to miss and not cancel appointments which are driving up waiting times for other patients we will write to them with warnings and if patients do not heed those warnings and continue to not attend or cancel appointments, the practice may ask the patient to register with another practice and remove them from the practice list.
In May 2018 there were 378 appointment slots not attended. This equates to a GP having empty surgeries for just over 2 and a half weeks in one month. In the last 6 months, there were 2369 appointment slots not attended. This equates to a GP having empty surgeries for just under 16 weeks (4 months) of empty surgeries in 6 months.
Patient Participation Group
and see our priorities/outcomes for this and next year.
Do you want to improve health and health services in your local community?
Do you want to have the opportunity to have a voice and get involved in the way your health service is run?
Do you want to help shape and improve services and even get involved in shaping and delivering new and exciting services?
If you answered YES to any of the above questions then you may be the right person to join our Practice Patient Participation Group.
Let us hear about your experiences, views and ideas for making services better.
The Practice is looking for people from under represented groups within the practice. Please fill out this application form PPG Application Form.doc and either email it to firstname.lastname@example.org or fax to 0161 212 6566 or drop off at our reception desk.
CQC - Care Quality Commission
Please read our report by pressing the see the report button.
Friends and Family
Here are our results for June 2018
How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?
Extremely Likely / Likely = 83%
Neither Likely / Unlikely = 8%
Unlikely / Extremely unlikely = 7%
Don't know = 2%
What is your experience with our reception desk?
Excellent / no issues = 84%
Not acceptable = 2%
Use self-check in screens = 10%
Don't know = 4%
How do you feel about our Health Promotion material in the practice?
Excellent / Good = 77.78%
No opinion = 14.14%
Not good = 1.01%
Not noticed the material = 7.07%
We will be offering patients the opportunity to book, cancel and order repeat prescriptions online. At this moment in time, we are changing clinical systems and so this option is unavailable until the 17th July - we will update this section when we have our new online system up and running. What this means is that if you have registered previously for online services, you will need to re-register for this service once we have gone live on our new system (EMIS WEB).
We thank you for your co-operation at this time.
Your Information - CARE DATA
Please read these patient leaflets about how your information can help the NHS to provide better care. Care Data Patient Information and Patients FAQ's or go to www.nhs.uk/caredata for more information.
The health centre has no steps to negotiate so is suitable for wheelchair access. If there is anything you think we are not doing as a practice to facilitate your needs, please do contact our practice manager, Mrs Andrea Simpson who will be happy to discuss any issues with you.
(Site updated 11/07/2018)