A WARM WELCOME FROM THE SILVERDALE MEDICAL PRACTICE
The practice provides high quality healthcare to patients in Pendlebury and Swinton North.
All our staff are dedicated to offering a professional, caring and receptive service to our patients.
Our practice has a strong patient participation group who help the practice plan and organise some of our services and act as critical friends to the practice, we would encourage any patient who wants to have a say in the practice to look here.
Our practice is constantly looking at how we can improve our services for the patients at the practice and work with other local practices to see how we can collaborate to improve services in Swinton as a whole, we have recently employed together a health improvement worker, for more information about the services we are able to provide see here.
To see Salford's guide to feeling great look here.
For information about the health of patients in Swinton and our community priorities please look here.
Your health and wellbeing is important to us and preventing ill health is essential to ensure people live longer in good health. We hope you will find our website informative in helping you improve or maintain good health.
SWEAP - SALFORD WIDE EXTENDED ACCESS PILOT
Ask about out of hours appointments available at Swinton Gateway - book through the practice.
Evening and weekend GP appointments available
Patients registered at this practice will be able to have evening and weekend appointments following the launch of the Salford Wide Extended Access Pilot this summer.
The pilot, run by Salford Primary Care Together, means patients at Swinton’s four practices - The Sides, The Poplars, Silverdale and The Lakes - will be able to book appointments later in the evening (6.30pm-8pm) Monday to Friday and on a Saturday and Sunday morning (9.30am-12.30pm). These appointments will take place at Swinton Gateway.
To book an appointment, contact the reception team.
Salford Primary Care Together is a Community Interest Company created by GP practices in Salford working together to improve care for patients.
It is such a shame that during such a busy time of year when your GP Practice is trying to keep up with the demands for appointments, that patients do not attend or cancel their appointments, meaning longer waiting times for other patients. In October 2017 there were 365 missed appointments. This equates to just under 2 1/2 weeks of GP appointments in one month that were lost.
If you book an appointment but are unable to attend or no longer need it, please call and cancel it, cancel it on-line at least 24 hours beforehand so that it can be given to another patient who might need to be urgently seen.
If patients continue to miss and not cancel appointments which are driving up waiting times for other patients we will write to them with warnings and if patients do not heed those warnings and continue to not attend or cancel appointments, the practice may ask the patient to register with another practice and remove them from the practice list.
Patient Participation Group
and see our priorities/outcomes for this and next year.
Do you want to improve health and health services in your local community?
Do you want to have the opportunity to have a voice and get involved in the way your health service is run?
Do you want to help shape and improve services and even get involved in shaping and delivering new and exciting services?
If you answered YES to any of the above questions then you may be the right person to join our Practice Patient Participation Group.
Let us hear about your experiences, views and ideas for making services better.
The Practice is looking for people from under represented groups within the practice. Please fill out this application form PPG Application Form.doc and either email it to firstname.lastname@example.org or fax to 0161 212 6566 or drop off at our reception desk.
CQC - Care Quality Commission
Please read our report by pressing the see the report button.
We now offer patients the opportunity to book, cancel and order repeat prescriptions online. You will be unable to order prescriptions via this page without a username and password, however you are able to email us with your prescription directly to email@example.com. After the 31st March we will be able to offer limited information held in your medical records, such as allergies, intolerances and medications. The information available may increase in the future. If you wish to have access to these services, please ask at reception for an application form or complete the form here and return to the practice. Patient Online Registration Form. You will need 2 form of ID to register for this service. Please bring this with you when you return your form to reception.
If you experience any technical problems with patient online please email: firstname.lastname@example.org
Please see this training video which shows you how to use online services: http://www.training.inps.co.uk/video/PatientOnlineRegistration/PatientOnlineRegistration.html
APPOINTMENT BOOKING AND CANCELLATIONS ONLY - no ID required
If you would like to only book and cancel appointments only online, please visit
www.patient-services.co.uk and click the REGISTER button. You will then need to enter your postcode for it to show the GP practices in the area. Please choose Silverdale. It will ask you for your name, DOB, email address and ask you to choose a password. This can be done from home and will give you instant access to the appointment system once you have verified your email address.
This is a useful service if you are booked into any of our out of hours appointments (evening or Saturday surgeries) and need to cancel your appointment as the phones are not active during these sessions. We do not require ID for this service.
You do not need to visit the practice to register for appointments only, however if you wish to upgrade to the prescriptions and records model, you will need to visit the practice with your ID.
Your Information - CARE DATA
Please read these patient leaflets about how your information can help the NHS to provide better care. Care Data Patient Information and Patients FAQ's or go to www.nhs.uk/caredata for more information.
The health centre has no steps to negotiate so is suitable for wheelchair access. If there is anything you think we are not doing as a practice to facilitate your needs, please do contact our practice manager, Mrs Andrea Simpson who will be happy to discuss any issues with you.
(Site updated 28/03/2018)