Noticeboard

Look at how to stay well this winter here.

Every month the practice will be leading on various health promotion campaigns where we will have patient information available for you, health promotion displays in the surgery and we will be encouraging patients to engage with us in helping you to help yourself.

Telephoning the Practice

We are asking all patients who are ringing for results of investigations, queries with prescriptions, general queries to telephone the practice between 11am - 4.00pm - this means the telephones will be available for those patients who need to see a doctor or nurse that day and also for patients ringing in requesting a visit. Thank you in advance for your cooperation.

Advanced Nurse Practitioners

This practice employs ANP's (Advanced Nurse Practitioners) who are highly qualified individuals who work in a similar way to the GP's, seeing, assessing and sometimes referring patients.

Booking Appointments

Please be aware when booking an appointment the GP's are only given a 10 minute slot for each patient unless it is a non-English speaking patient who has an interpreter or a patient who may require more time because of a disability.

If you feel you may need more than a 10 minute slot please inform the receptionist of this. If you do attend an appointment with a number of health problems the GP may ask you to rebook another appointment so that more time can be spent with you.

If you wish to register for online appointment booking, please speak to the receptionist or contact the practice to be sent your registration details.

Extended Surgery Hours

The practice now offers an extra 6 hours surgery time per week, some weeks this may be a Saturday morning from 9.00am – 12.00pm or a Weekday morning from 7.00am – 8.00am and Wednesday Evening 6.30pm – 7.30pm.

If you work and find it easier to book an appointment out of work times, please feel free to book an appointment in our extended surgery hours.

Do It Online

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

book or cancel appointments online
renew or order repeat prescriptions online
view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up.

Online Patient Services

For more information about on-line patient services:-

online_services_patient_summary.pdf

Patient Online Services

We now offer patients the opportunity to book, cancel and order repeat prescriptions online. You will be unable to do this via this page without a username and password. You are able to email us with your prescription directly to silverdalemedicalpractice@nhs.net. After the 31st March we will be able to offer limited information held in your medical records, such as allergies, intolerances and medications. The information available may increase in the future. If you wish to have access to these services, please ask at reception for an application form or complete the form here and return to the practice. website/P87019/files/Patient Application form.doc

If you experience any technical problems with patient online please email: patient.services@inps.co.uk

Please see this training video which shows you how to use online services: http://www.training.inps.co.uk/video/PatientOnlineRegistration/PatientOnlineRegistration.html